FAQs
“The Counter Intelligence
People” is more than just a slogan at Art-Tech
Surfacing. We strive to share our knowledge and experience with
our clients so they can make the very best decisions on material,
color and design.
Each type and brand of material
offered by Art-Tech has specific considerations. For this reason
we have provided you with links under the Solid Surface and Quartz
Surface screens on our website for most of the brands we offer.
However, many inquiries deal
with the job process and what to expect as your job moves forward.
Among the most frequently asked questions about the job process
are:
1. How long will it
take to install my solid surface or quartz surface countertop
in my home? Solid surface installation
time is approximately 3 weeks after the Field Measure date.
Quartz surface installation time is approximately 4 weeks after
the Field Measure date.
2. Explain the overall process of selecting and having
a countertop installed. Once
you have made your selection of material, color(s) and features,
either by visiting our showroom or meeting with our outside
salesperson, a Field Measure (FM) is scheduled. New cabinets
must be installed before FM, but if existing cabinets will remain
(ie a remodel) we can FM with existing countertops in place.
At the FM a template is created that we use to fabricate the
actual countertop.
3. What about sinks and cooktops? If
you are providing a sink by others, it must be on site the day
of FM. If Art-Tech is providing either an integral sink or a
stainless steel sink, we will have the information we need.
Cooktops must also be on site the day of FM. This is of particular
importance if you are using a downdraft style cooktop.
4. What about faucets?
All faucets should be on site the day of FM.
5. What is Art-Tech’s payment policy?
Art-Tech requires a 50% downpayment no
later than at Field Measure. The balance is due upon satisfactory
job completion for residential customers. Commercial payment
terms vary depending on the project. Art-Tech accepts cash and
checks. Credit cards are accepted only when prior arrangements
have been made with our office.
If you have questions
not answered here or on the web links we’ve provided, please
contact us via e-mail or phone. We’ll be glad to help.
